Dear Joybuy users,
we have made a great number of adjustments conducive to the protection of your
personal information by making clear the types, manners and purposes with
respect to our collection, use and sharing of personal information due to our
provision of products and/ or services.
in bold font). If you have any questions, please feel free to
contact us. Our contact details are set
out in Section K below.
Depending on when you registered for an account with Joybuy, you
may either be an individual user or a business user. Where there is a
distinction between the way in which we use individual users’ and business users’
personal information, we make this clear below.
JINGDONG E-COMMERCE (TRADE) Hong Kong CORPORATION LIMITED (“JD”,
"we", "us" or "our") attaches great importance to
the protection of users' privacy and personal information. We collect and use
your related information when you use our products and/or services. This Joybuy
of the JD group collect, use, save, share and transfer information when you, or
in the case of business users any individuals acting on your behalf (your
“Personnel”), use our products and/or services, and the way we provide for you
to visit, update, delete and protect that information.
References to Personnel below are relevant only to business users’
use of Joybuy.com. Any references to “your” personal information shall be read
as references to Personnel personal information for business users.
The Policy explains the following:
A. How we collect and use your personal information
B. Purposes for collecting your personal information
D. Legal bases for collecting your personal information
E. How we share, transfer or make available your personal
F. How we protect your personal information
G. Personal information preservation and retention
H. How to manage your personal information and your rights
I. Protection of minors' information
J. Notices and amendments
K. How to contact us
The Policy is closely related to services made available to
you by Joybuy and various business functions included in the foregoing
services ("our products and/or services"). Before using our products
and/or services, you are kindly requested to read the
Policy carefully, ensure that you fully understand it and,
in the case of business users, provide of a copy of the Policy to your
Personnel so that they understand how we may use their information. The Policy
tries to apply clear and concise terminology and provides links to further
explanations for your better understanding.
If you have any questions about the Policy or related issues, you can
at any time email us at firstname.lastname@example.org or contact us otherwise using the details set
out at Section K below.
A. How we collect and use your personal
Personal information refers to various information that is
recorded electronically or otherwise and can be used alone or in combination
with other information to identify a specific natural person or reflect the
activities of such a person.
The personal information that we collect will include:
· basic information (including name, address,
personal phone number, email address);
· identification information (including ID card,
you are registering on behalf of a business, details of that business including
its name, location, industry sector, contact details;
· network identification information (including
system account, IP address, email address, PIN and password, passphrase, and
passphrase protection answers related to the foregoing);
· personal property information (transaction and
consumption records, products of interest, balance, Joybuy Beans, coupons, game
exchange code, invite code and other virtual property information);
· address book, where you have allowed us to
access these details;
· personal Internet access records (including
website browsing records, software usage records, click records);
· information on common equipment (including
hardware model, device MAC address, operating system, unique device
identification code of software list (such as information indicating common
equipment with IMEI/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information,
· location information (including itinerary,
precise positioning, accommodation, latitude and longitude, etc.) where you
have allowed us to access these details; and
· information about you collected from unique
cookies sent to your computer or mobile device, or network beacons on the
Joybuy website where you have consented to their use, as explained further in
Section C below.
Where you are an individual user, we may obtain your account
information (head portrait, nickname) from a third party at your direction and
bind any account you have with that third party account with your Joybuy
account so that you can directly log in and enjoy our products and/or services through that third party account. This Policy will always be available to access from a link at the bottom of the Joybuy.com website
so that where you have accessed the site through a third party account you can check how we will use your information using that link. Subject to relevant laws and regulations, we will use your personal information from a third party after confirming
the legality of the source of the personal information. Please note that this policy does not apply to these third parties. The privacy policies of those other parties may differ from ours, and Joybuy does not have control over the information that
you submit to those third parties or the way in which they use your personal information.
This policy uses the term ‘Personally sensitive information’. That
term refers to personal information that gets additional protection under many
privacy laws around the world. Personally sensitive information reveals
racial or ethnic origin, political opinions, religious or philosophical beliefs,
or trade union membership. Personally sensitive information also includes
genetic information, biometric information used for the purpose of identifying
a natural person and information concerning health or a person’s sex life or
sexual orientation. Personally sensitive information may have the potential to
endanger personal and property security and could result in damages to personal
reputation, physical and mental health or discriminatory treatment, if it is
revealed, illegally provided, or abused.
Where required by applicable laws, we will ask for your consent to
collect and process your sensitive personal information separately from this
B. Purposes for collecting your personal
Our products and/or services include a number of core functions,
which contain those necessary for online shopping, necessary for improvement of
our products and/or services, and those necessary for protecting the security
of transactions. These functions may not be made available to you before we
collect, store and use the following information related to you. If you do not
provide the relevant information, you will not be able to enjoy the products
and/or services we provide.
We will only collect and use your personal information for the
1. Functions necessary for online shopping
Other than where you sign in
using a third party account, you first need to register a Joybuy account to
become a Joybuy user. When you register, you need to at least provide us
with your desired Joybuy account name and password, your own mobile phone
number, and e-mail address (for verification). We will verify your identity by
sending a SMS verification code or e-mail. Your account name is your
default nickname. You can modify and supplement your nickname, gender, date of
birth, interests, and information related to the real-name verification, which
belongs to your "account information". Your additions to the account
information will help us recommend products to you on a personalized basis and
provide you with better shopping experience. However, if you do not provide
this additional information, it will not affect the basic functions for your
· Display and search
To enable you to quickly find
the products you desire, we collect information on the device via
which you use our products and/or services (including device name, model, ID,
operating system and application version, language settings, resolution,
service provider network ID (PLMN)) and the browser you use, so as to display
product in the best way. We will also use your personal information above in
order to continuously improve and optimize the above functions.
You can also search to find
exactly what you need. We will keep your search history for you so as to avoid
repeated input or to show products associated with those you have searched for
before. When your search records are combined with your other personal
information, we will treat it as your personal information and process and
protect in accordance with the Policy.
When you are ready to buy the
products in your shopping cart, Joybuy will generate an order for you. You
need to fill in at least the consignee's name, delivery address and mobile
phone number in the order. At the same time, the order will state your real
name information or company name, the order number, the goods or service you
intend to buy, the price you should pay, and the terms of payment. You can
additionally fill in the consignee’s fixed-line telephone and email address to
ensure that the products can be delivered accurately, but that information does
not affect the generation of your order.
The real-name information may
include your identity information (such as your identity card or passport),
your own photo or video, name, phone number, and so on. These orders may
contain information such as your itinerary, hotel address, services you
specified, or equipment installation address (possibly your home address).
All of the above information
constitutes your "order information". We will use your order
information to conduct your identity verification, complete the transaction,
payment, settlement and delivery, retrieve your order for you on our system
(for example if you call us), and provide customer services and after-sales
services for you; we also use your order information to determine if there is
an exception in your transaction to protect your transaction.
After your order is placed, you
can make payment in a manner provided by JD Affiliates or any third party
payment institutions (including Paypal payment, UnionPay, etc., collectively,
"payment institutions").The payment function itself does not collect
your personal information, but we need to share your Joybuy order number and
transaction amount with these payment institutions so that they can confirm
your payment instructions and then make payment. "Affiliate" means
any company or agency that currently or in the future controls a party, is
under the control thereof, or under the common control with that party as well
as the legal representatives of the foregoing companies or agencies.
"Control" refers to the ability to influence, directly or indirectly,
the management of the companies referred to, whether through ownership, voting
shares, contracts, or other forms recognized by the people’s courts.
After you place an order and
choose cash on delivery or make payment online, JD's affiliates or third-party
delivery companies that cooperate with Joybuy (including UPS, DHL etc.,
hereinafter referred to as "delivery companies") will deliver for
you. You acknowledge that JD's affiliates or third-party delivery companies in
cooperation with Joybuy will use your order information to ensure that your
ordered products can be safely delivered.
When we deliver products to
you, we will assist you in completing real-name certification as required by
laws. If we do so, we will use your ID card or other identify verification
method to verify your identity. Please note that our couriers all are subject
to JD's confidentiality system.
· Customer services and after-sale services
To activate our telephone
customer services and after-sale services, we will use your account information
and order information.
To ensure the security of your
account, our staff in the call center and online customer services will use
your account information to verify your identity with you. When you need us to
provide customer service and after-sale services related to your order
information, we will check your order information. You will be required to
provide information other than the above when communicating with our customer
service staff, such as when you request us to change the delivery address,
contact person or contact number on your account.
2. Functions necessary for improvement of our
products and/or services
We may use your order
information, browsing history, interests and hobbies (to be selected in the
account settings) we collected so as to show you the products or services you
are interested in; or suggest what you might want to find while you
search. We also obtain other reasonable information on you for the purpose
of providing and improving services, including the relevant information that
you provided to us when you ask for customer services, replies you give in
questionnaire surveys, and the relevant information that we obtain when you
interacted with our Affiliates and partners. We associate your various devices
with each other, so that we can combine information obtained from each of them
to provide you with a consistent service across all these devices. We also
combine information from your use of one service with that from other services
so as to provide you with services, personalized content, and recommendations.
3. Functions necessary for protecting the
security of transactions
To enhance the security of your
system when using our products and/or services, to accurately prevent phishing
website fraud and to protect account security, we judge risks about the use of
your account via information on your browsing, orders, your frequently used
software, and devices and record some links ("URL") that we believe
to be risky; we also collect information about your device to analyze the
Joybuy system, conduct traffic statistics and investigate possible risks, and
troubleshoot when you choose to send us abnormal information.
4. To enhance your shopping experience on Joybuy
To make your shopping more
convenient or more fun, so as to enhance your online shopping experience in
Joybuy, we collect and use your personal information for the following
additional functions.If you do not provide this personal information, you
may still be able to shop online, but you cannot use these additional functions
that can improve your shopping experience, or you may need to repeatedly fill
in some information when purchasing certain products. These additional functions are:
· Personalized recommendations based on location
We will collect your location
information to judge your location and automatically recommend products or
services related to your area. We only collect your geographic location in
real time for product and service recommendation purposes, and do not combine
it with other information to store details of your whereabouts.
· Camera-based additional functions
With this function, you can
shoot videos, take pictures, scan code.
· Additional functions based on pictures
You can upload your photos in
Joybuy to shop, share and evaluate products. We will use the photos you
uploaded to identify the products you need or use comments that contain the
photos you uploaded.
· Additional functions based on voice technology
You can use the microphone
directly for voice shopping or to consult and interact with our customer
service robots. By using these features, we collect your recordings to
identify your needs for shopping, customer service and after-sale services.
· Additional functions based on address book
We will collect your address
book information so that you don’t have to manually input the information in
the contacts in your address book when shopping; in order to increase your
social fun while shopping, we can also judge whether your friends are also Joybuy
users and get in touch with you in Joybuy; provided however that we will obtain
your consent in advance before we do this.
The above additional functions
may require that you allow us to access to your geographic location (location
information), camera (camera), photo album (image gallery), microphone, and
address book so that we can collect and use the information necessary for these
functions. You can check the opening status of your above-mentioned permissions
item by item in "Account Settings—Settings—Privacy" in Joybuy, or
“Setting-Privacy” for IOS Users and “Setting-App Permission “ for Android
Users, and you can make them available or unavailable at any time (we will
guide you in your device system). If you make them unavailable, we will no longer
continue to collect and use the personal information, nor can we provide you
with the above-mentioned features corresponding to those authorizations.
However, your decision to opt out of these functions will not affect the
processing of personal information previously conducted.
5. Other purposes
We will also collect and
process your personal information in the following circumstances:
· where requested by public authorities in
furtherance of their powers or functions, including for national security,
public safety, public health and major public interests;
· relating to criminal investigations,
prosecutions, trials and execution of judgments;
· for the purposes of protection of material
legal rights and benefits such as the lives and properties of the personal
information subject or other individuals where it is difficult to obtain the
consent of the subject involved;
· the personal information to be collected is
made available by the subject of the personal information to the public;
· your personal information is collected from
legally disclosed information, such as legitimate news reports, government
information disclosure, etc.;
· necessary for signing a contract as required
· necessary for maintaining the safety and
stable operation of our products and/or services, such as the detection and resolution
of any faults with products and/or services;
· required for legal news reports;
· necessary for academic research institutions
to conduct statistical or academic research for public interest, to the extent
that the personal information contained in the academic research or description
results is de-identified; and
· other circumstances stipulated by laws and
Rules for the use of your personal information
1. We will use the personal information collected in accordance
with the Policy and to provide our products and/or services.
2. After collecting your personal information once we no longer
need it to provide services to you, we will anonymise the data through
technical means. One cannot identify you from anonymised information. Please
understand that in this case we have the right to use information that has been
anonymised and to analyze the user database and use it commercially subject to
non-disclosure of your personal information.
3. When you deregister, we will stop using and delete your
4. We will generate statistics on the use of our products and/or
services and share this statistical information with the public or any third
parties to demonstrate the overall trends of our products and/or services.
However, these statistics do not include any of your identity information.
5. When we display your personal information, we will desensitize
your information by content substitution and anonymization to protect your
When we intend to use your personal information for other purposes
not specified in the Policy, or use the information collected for a specific
purpose for other purposes, we may notify you by email, pop up notice or any
other means available and meeting any other requirements required of us by law.
What is a cookie and similar technologies
Cookies are small data files placed on your devices (computer or
phones), that allows us to record certain information, in order to store your preferences
and your login status, or recognize your browser used.
We use session cookies as well as persistent cookies. Session
cookies will be automatically deleted once you close your browser, while
persistent cookies will remain on your device so that these cookies can be used
again the next time when you use Joybuy.
We also use web beacons and similar technologies with the similar
functionality to cookies. We use the term ‘cookies’ in our policies to refer to all the technologies described above.
Joybuy sets cookies (first party cookies) on web pages, however,
where we require additional information and services (such as customization of
advertisements) we also allow other selected companies to host cookies on our
web pages (third party cookies). These companies have been carefully selected
by Joybuy and are monitored by us. Please note that third-party cookies are
Why do we use cookie
to enable you to use and access the Joybuy Platform and its
retain your preferences;
to improve security;
to show you content (e.g., advertisements) more relevant to you;
assess the performance of Joybuy and to improve Joybuy
customize and enhance your Joybuy experience.
What types of cookies do we use
The types of cookies used by Joybuy can be classified into the
following categories according to International Chamber of Commerce UK Cookie
Type of Cookie
Cookies Necessary for Services
These cookies are essential and necessary to operate the
Joybuy sites and to use some of its features. If these cookies
are blocked or disabled, some of the Joybuy website's functions will
not be available to you and you may not be able to use our online
These cookies are used to improve the functionality of
Joybuy websites, enhance the presentation of content on Joybuy sites
and make them easier for you to use. For example, these cookies allow
Save your specific preferences, such as currency preference, language
preference, as well as interests or past items reviewed;
Remember your log-in status.
These cookies are used to obtain statistics about the
number of visitors to our websites and how our visitors use our
websites, to assess the performance of our websites. For example, these cookies allow
Joybuy to assess how users interact with the content of the web pages
so we can improve our website.
These cookies assist us to make our websites and apps,
and the advertising displayed on Joybuy and third party websites and
on our apps more relevant to your interests. These cookies allow
Joybuy to understand the usefulness to you of the advertisements and
content has been delivered to you
How to control or delete cookies
You can choose to refuse or delete cookies at your own discretion.
Most web browsers automatically accept cookies, but you can modify your browser
settings to reject cookies by visiting the Help portion of your browser’s
Your mobile device may also allow you to control cookies through
its setting function. Please refer to your device manufacturer’s instructions
for more information.
to some functionalities of Joybuy may be restricted.
D. Legal bases for collecting your personal
information for Visitors from the European Union
the legal grounds on which we rely in order to process your personal
We generally use your personal information for the purposes
outlined in Section B because it is:
· necessary for the legitimate interests of JD,
including providing products and services of a high standard, keeping our
customers satisfied, and meeting our accountability and regulatory requirements
around the world, in each case provided such interests are not overridden by
your privacy interests;
· necessary for us to enter into, and perform
our obligations under, our contract with you, such as when we use your personal
information for registration and delivery;
· necessary for compliance with a legal
obligation under EU law or the laws of a Member State (e.g. any mandatory
disclosures to an authority, regulator or government body); or
· in some cases, we have obtained your prior
E. How we share, transfer or make available your
We will share, transfer or make
available your personal information as follows:
1. We share your personal information with our
affiliates. However, we only share it on a need-to-know basis and will be
bound by the purposes stated in the Policy. If our affiliates are to change the
intended purposes for which they use your information, they will notify you in
advance and seek your consent if necessary.
2. We share your order, account, device and
location information with partners and other third parties to ensure the smooth
completion of our services. However, we will only share necessary personal
information for the purposes set out in Section B. Our partners have no right
to use the shared personal information for any other purposes. Our partners include:
· Suppliers of goods or technical services
We share your personal
information with third parties supporting our functions. These third
parties provide the following types of support to us: infrastructure technical
services, logistics and distribution services, payment services, professional
advisory services, and data processing for us. The information is disclosed to
make available the core functions of our products and/or services. For example,
we must share your order information with a logistics service provider to
arrange delivery; or we need to notify a third party payment institution of
your order number and transaction amount so that it can confirm your payment
instructions and then make payment.
· Third-party merchants
We share your order information
and other necessary information about the transaction with a third-party
merchant where required to effect your purchase of goods or services, and to
enable it to complete the follow-up after-sale services.
· Partners who commission us to promote
Sometimes, we market other
companies to users of our products and/or services. We share your
indirect user image formed based on your personal information in combination
with non-personal information with the partner who commissioned us to
promote (the "client"). However, we will only provide information on
the coverage and effectiveness of the promotion to the client rather than your
personal identity, or we will aggregate this information so that it does not
identify you. For example, we can tell the client how many people saw its
promotional information or purchased its products with the marketing
information, or provided them with statistical information that could not
identify personal identity to help them understand its audience or customers.
3. We will transfer your personal information to
companies, organizations or individuals, for mergers, acquisitions, asset
transfer, or similar transactions; if personal information is involved in the
will require companies and organizations that receive your personal information
in this context to be bound by the Policy. Otherwise, we will require them to
ask for your permission again.
4. In order to comply with laws, enforce or apply
our conditions of use and other agreements, or to protect the rights and
property or safety of JD, you or other Joybuy customers, such as
preventing fraud and other illegal activities and reducing credit risks, we
will exchange information with other companies and organizations. However, this does not include selling,
renting, sharing or otherwise disclosing personal information for profit making
purposes in violation of the commitments made in the Policy.
5. Public disclosure
We will make available your
personal information to the public only under the following conditions to the
extent that security measures generally accepted in the industry have been
· At your request, and limited to the personal
information you designate in the manner you have requested;
· As required by laws and regulations, mandatory
administrative enforcement or judicial orders, we may publicly disclose your
personal information of the required type in a manner requested. Subject to
laws and regulations, when we are requested to disclose, we will require the
corresponding legal process documents, such as summons or investigation
letters. All requests are carefully reviewed to ensure that they are legal and
we will only disclose the data that the law enforcement agencies have legal
right to obtain for specific purposes. As permitted by laws and regulations, we
will disclose documents under the protection of encryption keys.
For companies, organizations and individuals with whom we share
personal information, we will sign strict confidentiality agreements with them,
requesting them to process personal information by taking relevant
confidentiality and security measures in accordance with our instructions and
this Policy. In order to ensure data security and control by third parties, we
have launched Cloud Ding services to provide secure and reliable data usage and
storage environments in the cloud to ensure the security of user data. In the
use of personal sensitive data, we require third parties to adopt data
desensitization and encryption technologies to better protect user data.
Please note that some of the recipients of your personal
information referenced above will be based in countries outside of your country
of residence whose laws may not provide the same level of data protection as
your country. If you reside in the European Union, we may transfer your data to
countries/territories including Hong Kong, China.
In such cases, we will ensure that there are adequate safeguards
in place to protect your personal information that comply with our legal
obligations. If you are resident in European Union, to ensure this level of
protection for your personal information, we typically use a data transfer
agreement with the recipient based on EU approved form standard contractual
clauses. Further details of the transfers of your personal information outside
of your country of residence and the adequate safeguards used by us in respect
of such transfers (including copies of relevant agreements) are also available
from us by contacting email@example.com.
F. How we protect your personal information
We value personal information security and will take all
reasonable and practical measures to protect your personal information. That
said, the Internet is not absolutely secure. Communication methods with other
users, such as e-mail, instant messaging, and social software, cannot be fully
encrypted. We recommend that you use complex passwords when using such tools,
and take care to protect your personal information.
We set out below the security measures taken to protect your
1. Data security technical measures
We will take appropriate
technical and organizational security protection measures, including reasonable
systems and security technologies, to prevent unauthorized access, modification
and loss of your personal information.
Joybuy's network services are
based on encryption techniques such as transport layer security protocols.
Joybuy provides browsing services through https and other methods to ensure the
security of user data during transmission.
Joybuy applies encryption
techniques to save on an encrypted basis user's personal information and isolate
it through isolation techniques.
In the use of personal
information, such as display and correlation calculations, we will use a
variety of data desensitization techniques including content substitution and
SHA256 to enhance the security of personal information in use.
Joybuy adopts strict data
access control and multiple identity authentication technologies to protect
personal information and prevent data from being used illegally.
Joybuy adopts code security
automatic inspection and data access log analysis technology to conduct
personal information security audits.
2. Other security measures taken by Joybuy to
protect personal information
Joybuy manages and regulates
the storage and use of personal information by establishing a data
classification system, data security management specifications, and development
Joybuy controls data security
in an all-round way through signing confidentiality agreements with those who
will access to the information, monitoring and auditing mechanisms.
Joybuy has a data security
committee consisting of a full-time information protection department and data
security emergency response organization to promote and protect personal
Safety certification and
service: Our infrastructure cloud
technology designed to store your personal data has been certified by the Data
Center Alliance as a "Trusted Cloud" facility at class three. Also,
ISO27000 certification has been obtained.
Strengthen safety awareness: We also hold safety and privacy protection
training courses to strengthen employees' awareness of the importance of
protecting personal information.
3. We only allow employees of JD and JD Affiliates
and partners to access personal information on a need-to-know basis and set
strict access control and monitoring mechanisms for this purpose. We also bind
all persons who may come into contact with your personal information with
confidentiality obligations. Those who fail to fulfill the obligations may be
subject to legal liabilities or have their relationship with JD terminated.
4. We will take all reasonable and practical
measures to avoid collecting uncorrelated personal information.
5. Responding to Security incidents
When trading goods or services
with a third party through the Joybuy website, you will inevitably disclose
your personal information, such as contact details or postal address, to the
counterparty or potential counterparties. Please properly protect your personal
information and provide it to others only when necessary.
In order to deal with possible
risks of leakage, damage, and loss of personal information, JD has established
a number of systems to clarify the classification and grading standards for
security incidents and security vulnerabilities and the corresponding
processing procedures. JD has also established a special emergency response
team for security incidents. It will, according to the requirements for the
handling of security incidents, implement security plans for different security
incidents, stop loss, conduct analysis, positioning and formulate remedial
measures; moreover, it will trace to the source and crackdown in concert with
In the event of a personal
information security incident, we will inform you without undue delay (in
accordance with applicable laws and regulations) of the basic information and
possible impact of the security incident, measures we have taken or will take,
suggestions on the precautions you can take to reduce risks, remedial measures
for you, etc. We will also inform you on a timely basis by e-mail, letter,
telephone, notice, etc., again in accordance with applicable laws and
regulations When it is difficult to notify a personal information subject on an
individual basis, we will issue an announcement in a reasonable and effective
manner is made instead.
If you have any questions about personal information protection,
you can contact us through the contact information at the bottom of the
Policy. If you find that your personal information has been made known,
especially your account and password, please contact us immediately through the
contact information set out in Section K (How to contact us) at the bottom of
the Policy so that we can take appropriate measures.
G. Personal information preservation and
We will hold your personal information for as long as necessary to
fulfill the purpose for which it was collected or to comply with legal,
regulatory or internal policy requirements. Unless otherwise specified by
laws and regulations, we will remove or anonymize your personal information
within one month from the date when your account is cancelled. If the foregoing
period expires, we will remove or anonymize your personal information.
Please note that when you successfully deregister your Joybuy
account, we will give you a one-month cooling-off period as of the
deregistration date, during which, you can at any time apply for resumption of
your cancelled Joybuy account. To resume the functions under your Joybuy
account, we will not remove or anonymize your personal information during the
cooling-off period. If you do not resume your Joybuy account or explicitly
refuse to resume your Joybuy account during the cooling-off period, we will
remove or anonymize your personal information.
If we terminate services or operation, we will notify you at least
30 days in advance and remove or anonymize your personal information after the
termination of services or operation.
H. How to manage your personal
information and your rights
JD attaches great importance to respecting your privacy rights and
makes every effort to protect your right to access, correct, delete, and
withdraw consent to use, your personal information, so that you have full
capacity to protect your privacy and security. These rights are set out below.
Where you exercise your rights, we will honor your request as required under
applicable laws, but your rights are not absolute as they do not always apply
and exemptions may be applicable.
1. The right to access and correct your personal
Unless provided by laws and
regulations, you have the right to access to and correct your personal
information at any time, including:
· Account information: On the PC side, you can check all your
personal information submitted to Joybuy in "Personal Information" menu on "My Joybuy" page. You
can also update personal information other than real-name authentication
information (refers to the name and ID information used for real-name
authentication) through the above-mentioned methods. For the mobile App: if you
intend to change account name or personal information: Home - click "My
Account" - click "Settings" at the upper right corner for IOS
users or click head portrait for account settings - personal information;: Home
- click "My Account" for "My Joybuy" - click
"Settings" at the upper right corner for IOS users or click head
portrait for account settings - account security; interests and hobbies: Home -
click "My Account-Shopping Preferences" for My Joybuy - Commodities,
Stores and Contents Followed and My Activities.
· Delivery information: On the PC side, you can add, change, and
delete your delivery address (including the consignee's name, delivery address,
and consignee's phone number or e-mail) at any time by visiting the
"Shipping Address" on My Joybuy" page. For mobile App, go to the
Home - click "My Account" for "my Joybuy" - click
"Settings" at the upper right corner for IOS users or click head
portrait for account settings – Shipping address. You can also set the most
commonly used delivery address as the default one, so that when you do not
change the delivery address when you purchase next time, your products will be
delivered to your default address.
· Order information: On the PC side, you can view all completed
and pending orders or orders subject to after-sale services by visiting
"My Orders" page. For the mobile App: Home - click "My
Account" for my Joybuy - My orders/receivables/on the transit/returned or
replaced. You can choose to delete the completed orders to delete your
order information, but this may make it impossible for us to accurately
determine your transaction information and therefore it is difficult to provide
the corresponding after-sale services.
· Browsing information: You can access to or clear your search
history, view and modify interests, and manage other data. For the mobile App:
search history: Home - click "My Account" for my Joybuy - browsing
records; interests and other data: Home - click "My Account" for my Joybuy
-products, stores and contents followed and my activities.
· Comments: You can access to or update or clear your
personal comments on the PC side. On mobile App: My Joybuy – Write a Review.
· Shopping Preference: You can personally add personal information
such as your wish list, favorite stores, etc. in "My Account" under
mobile App. This will make it easier for you to purchase related products and
services, and for us to recommend products in which you may be interested. You
can delete and modify your above information in this way.
Please feel free to contact us
if you need to access or correct other personal information arising from your
use of our products and/or services. We will respond to you in a manner and by
the deadline set out in the Policy.
2. The right to request that your personal
information be transferred
Subject to the limitations of
applicable laws, where processing your personal information is necessary for
entering into or performing our obligations under a contract with you or is
processed as a result of your consent, you may have the right to request your
personal information be transferred to you or another controller (where
technically feasible). This is referred to as the ‘data portability’ right under the General Data Protection Regulation.
3. The right to deletion of your personal
Subject to the limitations of
applicable laws, you may request for us to delete your personal information. If
we decide to respond to your request for removal, we will also notify any
entity that obtains your personal information from us, requesting for removal
in a timely manner, unless otherwise required by laws and regulations, or the
entities are authorized by you.
4. The right to object to the processing of your
Subject to the limitations of
applicable laws, you may request to object to the processing of your personal
information by changing the scope within which we can continue processing that
5. The right to change your authorization scope
or withdraw your authorization
To the extent you have given us
authorization to collect and process your personal information, you may
withdraw that authorization to process your personal information for certain
purposes by deleting information, turning off device functions, or changing
privacy settings on Joybuy website or in the software. You can also withdraw
your authorization granted to us by deregistration so that we cannot continue
collecting your personal information.
Please understand that each
business function requires some basic personal information. Once you withdraw
your consent or authorization, we cannot continue providing you with the
services for which you withdraw consent or authorization, and will not process
your corresponding personal information. However, your decision to withdraw
your consent or authorization will not affect the processing of personal
information previously conducted according to your authorization.
6. Right to restriction of processing
Subject to the limitations of
applicable laws, you may request us to restrict our processing of your personal
You can apply to us for
deregistration of your Joybuy account with “my account-account
management-delete” in Joybuy or directly via firstname.lastname@example.org.
After you deregister, we will
stop providing products and/or services to you and delete your personal
information as required by you unless otherwise stipulated by laws and
8. If you do not want to receive any promotional
information we send to you, you can cancel it at any time by taking the
(1) You can cancel promotion
information subscribed via email with the unsubscribe link attached.
(2) We will work with
third-party platforms or media ("platforms") to recommend
personalized products to you based on your personal information. The personal
information includes your shopping history on the site, access to the sites of
JD’s affiliates, and interests and hobbies you have entered in your account
settings. The platforms only allow us to display products. The links thereto
are personalized products in Joybuy and managed by Joybuy. Therefore, we do not
provide advertisers with any of your personal information. We allow you to
block in the recommendation window so you can block ads that you don’t like. If
you are not willing to accept Joybuy's recommendation services on a single
platform, please contact the platform to close it. You know and understand that
the platform is an entity that is engaged in business independently and not
under the management of Joybuy.
(3) In order to protect your
privacy, we will not send you any marketing information related to sensitive
content such as religious beliefs, sex, illness and others to you in any manner
Responding to your requests
Subject to the applicable law, you are entitled to submit the
above requests as described above or otherwise by contacting us through email@example.com.We will respond to your
requests without undue delay, and in any event within one month of receipt of
the request, unless such request is complex in which case we may extend this
period by a further two months (provided that we will inform you of this within
one month of your request if so). We do not charge you for your reasonable
request in principle; however, we may charge a certain amount of cost in
accordance with applicable law for repeated requests that exceed a reasonable
limit. We may reject those requests that are duplicative, require excessive
technical means (for example, developing new systems or fundamentally changing
current practices), pose risks to the legitimate rights and interests of
others, or that we are permitted to reject under applicable laws.
In certain situations, we may not be able to respond to your
request. These situations may include situations:
· relating to national security and national
· relating to public safety, public health, and
major public interests;
· relating to criminal investigations,
prosecutions and trials;
· where there is sufficient evidence that
you abuse the rights of others;
· where a response will result in serious
damages to the legitimate rights and interests of you or other individuals and
Complaints to a data protection authority
You have the right to lodge a complaint with the data protection
authority in the place where you live or work, or in the place where you think
an issue in relation to your data has arisen.
I. Protection of minors' information
JD attaches great importance to the protection of minors' personal
information. If you are a minor under the age of 18, you must obtain prior
written consent from your parent or legal guardian before using our products
and/or services. JD protects personal information of minors in accordance with
applicable laws and regulations.
For the personal information of minors collected with the consent
of parents or legal guardians, we will only use or publicly disclose it when
permitted by laws, explicitly consented to by the parent or guardian or
required for protecting the child.
If we find ourselves collecting personal information of a minor
without the prior consent of a verifiable parent or legal guardian, we will try
to delete it as soon as possible.
J. Notices and amendments
This document is a notice to you and not a contract between us.
To provide you with better services and keep pace with the
development of JD’s business, this Policy will be updated from time to time. We
will remind you of the updates by releasing an updated version on Joybuy
website and mobile terminal. We also invite you to visit Joybuy to keep abreast
of the latest version of the Policy.
For significant changes, we will also announce in a noticeable
manner, explaining specific changes to the Policy in a manner including but not
limited to emails, text messages, or special tips on the browsing page.
For the purpose of the Policy, significant changes include but are
not limited to:
· significant changes in our service model, for
example, the purposes of processing personal information, the types of personal
information handled, the manner in which we use personal information, etc.;
· major changes in ownership structure,
organizational structure, and so on, such as changes in owner as a result of
business adjustment, bankruptcy, mergers and other similar transactions;
· changes in the main objects of personal
information sharing, transfer or public disclosure;
· major changes in your rights to participate in
the processing of personal information or the ways to exercise them;
· any changes in the departments in charge of
handling personal information security, contact information, and reporting
· there is a high risk indicated in the personal
information security impact assessment report.
We will also archive the old version of this Policy for your
K. How to contact us
If you have any questions, opinions or suggestions about the
Policy or related issues, you can at any time email us at firstname.lastname@example.org.
We have set up a full-time information protection department (or
personal information protection specialist). You can contact them by
Notes: The Policy was updated on October 26, 2020 and
will take effect as of October 26, 2020